Customer Service

Articles Customer Service

What is customer service and how can you create the perfect customer service experience? Everything about it in this EcommerceWiki topic.

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Customer Service

1. Customer Service Basic
1. What is customer service and what is webcare/social service?
2. Customer Service: the fuel for conversion
3. What laws and regulations exist regarding customer service?
4. What are the latest trends and developments?
2. Customer Service Advanced
1. Tips and tricks for setting up your customer service
2. What are the requirements of a successful customer service strategy?
3. Customer Service Expert
1. How to create the perfect customer experience?
2. Cross-border e-commerce, what matters should you pay attention to?
3. How should you handle customer service in Spain?
4. Best practices
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Gabor Baranyi
Marketing director
Doglike Contributions: 1
Tessa Russell
Researcher
BEUC Contributions: 1
Gretha de Groot
manager communications
Klantenservice Federatie Contributions: 2
Fleur van Bladel
Marketing & Communications Specialist
ContactCare Contributions: 5
Mael van Dijk
editor, report & data analyst
Ecommerce Foundation Contributions: 15
Corinne Poort
Managing Editor
Ecommerce Foundation Contributions: 58
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Customer Service – De veranderende rol van customer service

Editors rating

Hoe transformeert de huidige klantenservice naar een optimale, consistente en persoonlijke klantbele...
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EcommerceWiki Full Customer Service Report

This is the full report of the Customer Service topic. This report contains all the basic, advanced ...
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Forrester 2018 Customer Service Trends

Why Read This Report We’re at a tipping point for customer service operations. Customers cont...
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De veranderende rol van Customer Service

Wat is er nodig voor de veranderende rol van Customer Service? Customer Service zal de rol van &ldqu...
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Customer Evaluation

Omschrijving
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The Customer Forum

The Customer Forum is een exclusief event voor Chief Customer Officiers en vergelijkbare beslissers. Op 4 juni wordt de top van klantvriendelijk Nederland bij elkaar gebracht in de ontspannen ambiance...
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Basics of Ecommerce (ECON1)

Target group: Professional

Ecommerce Strategy (ECON2)

Target group: Manager

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Curators

Gwendolyn Graman
Consultant in Consumer Products & Retail
Capgemini Contributions: 0
Jasper Meerding
CEO
ContactCare Contributions: 0

Experts

  • Gabor Baranyi
    Marketing director
    Doglike
    Contributions: 1
  • Tessa Russell
    Researcher
    BEUC
    Contributions: 1
  • Gretha de Groot
    manager communications
    Klantenservice Federatie
    Contributions: 2
  • Fleur van Bladel
    Marketing & Communications Specialist
    ContactCare
    Contributions: 5
  • Mael van Dijk
    editor, report & data analyst
    Ecommerce Foundation
    Contributions: 15
  • Corinne Poort
    Managing Editor
    Ecommerce Foundation
    Contributions: 58
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