Role of logistics per country
We can pinpoint some differences of what customers in different parts of the world expect when it comes to a logistics provider. For example, companies in Asia have the highest expectation that multiple payment options should be integratedSource: DHL-IDC Manufacturing Insights Survey, 2015. This is because of diverse payment practices and payment options (mobile/credit card/cash on delivery) in the region.
In India and some other Asian economies, consumers have a preference for cash on delivery. To achieve omnichannel commerce in the region, it is therefore essential to integrate locally preferred payment modes and practices into the fulfillment model.