Usability Testing Basics by TechSmith

Usability Testing Basics

Usability tests identify areas where people struggle with a product and help you make recommendations for improvement.


The goal is to better understand how real users interact with your product and to improve the product based on the results. The primary purpose of a usability test is to improve a design.


In a typical usability test, real users try to accomplish typical goals, or tasks, with a product under controlled conditions. Researchers, stakeholders, and development team members watch, listen, collect data, and take notes. Since usability testing employs real customers accomplishing real tasks, it can provide objective performance data, such as time on task, error-rate, and task success. There is also no substitute for watching users struggle with or have great success in completing a task when using a product. This observation helps designers and developers gain empathy with users, and help them think of alternative designs that better support tasks and workflow. preprocess

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Authors: Docent Ecommerce

Document type: eBooks

Publication date: 10-10-2016

Number of pages: 18

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