This is the full report of the Delivery and Service topic. This report contains all the basic, advanced and expert content. It provides answers to basic questions such as "What is meant by Delivery and Service?" and "What delivery and service options exist?". In addition, it also deals with more advanced and expert issues, such as "When does delivery and service plays a role in the customer journey?" and "What do we know about anticipatory logistics?" Naturally, the actual chapter of Delivery and Service on the EcommerceWiki will be updated regularly. Therefore, we will also update this report as often as possible.