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De veranderende rol van Customer Service

De veranderende rol van Customer Service

Wat is er nodig voor de veranderende rol van Customer Service? Customer Service zal de rol van “complementair” klantcontact krijgen. Hoe kan je de klant een persoonlijke ervaring blijven bieden? Hoe gaat Customer Service om met de klant die over meerdere kanalen contact zoekt? Thema’s die zijn onderzocht door de expertgroep Customer Service. Wilt u meer weten? Kom luisteren naar onze experts!

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Document type: Presentation

Publication date: 20-01-2016

Topics: Cross-Border Ecommerce, Customer Service

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